To ensure the longevity of your new jewelry, please remove them before sleeping, exercising and showering. Avoid contact with any liquids and/or chemicals such as perfume, hairspray, makeup, lotions, oils, sunscreen, chlorine, salt water, jewelry cleaner etc. Your jewelry should always be the last thing you put on and the first thing you take off. We recommend gently wiping down your jewelry with a soft cloth after every wear and carefully washing with mild soap and water every now and then to protect the metal from the skin's natural oils. Be sure to gently dry with a soft cloth after cleaning.
Every person's skin produces their own unique natural oils which can react differently to certain metals and plating. We are not responsible for any reaction you and your skin may have to our products. Heavy wear and rough conditions will, of course, impact how your jewelry looks. Gold plated jewelry will naturally fade over time. There is no way to reverse this process. ALEXA KELLEY is not responsible for natural wear. We stand by our products and our quality.
Lastly, we recommend storing jewelry individually to avoid scratches in the ALEXA KELLEY box provided. Be sure to keep them in a cool, dry environment.
Still have questions? We're happy to help! Please use our CONTACT FORM or email us at firstname.lastname@example.org and we will get back to you within 24 - 48 business hours.