HOLIDAY SHIPPING DEADLINES
Please note: Orders take approximately 2-4 business days for processing before they ship from our warehouse. Due to a recent high volume of orders and COVID-19, orders may experience processing and shipping delays so we kindly ask that you please allow for extra time in addition to our normal processing time frame. Please place your order by December 10 to ensure best chance of delivery by Christmas.
12/18: First Class Mail Service
12/19: Priority Mail Service
12/23: Priority Mail Express
12/21: UPS 3 Day Select
12/22: UPS 2nd Day Air
12/23: UPS Next Day Air
Our processing time before an order ships is 2-4 days, excluding weekends and/or holidays. Due to a recent high volume of orders and COVID-19, orders may experience processing and shipping delays so we kindly ask that you please allow for extra time in addition to our normal processing time frame.
Once your order is processed and ready for shipment, a shipping confirmation email will be sent with the tracking information. Please allow up to 24-48 hours for tracking information to be updated.
*Processing and shipping times are only an estimate and may take additional business days during promotions or other high volume times such as sales, holidays, new releases etc.
Free shipping via USPS First Class Mail is available at checkout for all US orders. No minimum order value required.
Express shipping requires the same processing time.
We are not responsible for lost or stolen packages. If your package has been marked ‘Delivered’ but you are unable to locate it, please contact the shipping carrier with your tracking number and information.
USPS Customer Service
UPS Customer Service
If you purchased Route Shipping Protection, please file a claim within 24 hours here: Route
Delivery Issues / Returned Packages
If your package is unable to be delivered to the address provided OR the shipping address is inaccurate, it is the customer’s responsibility to coordinate redelivery OR file an "Intercept a Package Request" with the shipping carrier. Returned packages due to an inaccurate shipping address will be subject to a reshipping fee. Refunds are not provided for packages with an inaccurate shipping address.
We are not responsible for import taxes and duties or customs delays for international orders. All import fees are the customer's responsibility and we do not cancel orders or refund payments should any packages be sent back to us.