SHIPPING INFORMATION

SHIPPING POLICY

Due to COVID-19, USPS may experience shipping and delivery delays. Here is the link to their most recent updates for further information: USPS: COVID-19 Update

 
Processing Times
*Due to COVID-19, some items may experience shipping delays. Please allow for extra time in addition to our normal time frame of 2-4 business days (Monday-Friday) for processing before your order is shipped.* Once your order is processed and ready for shipment, a shipping confirmation email will be sent with the tracking information. Please allow up to 24-48 hours for tracking information to be updated.

*Processing and shipping times are only an estimate and may take additional business days during promotions or other high volume times such as sales, holidays, new releases etc.

Free Shipping
Free shipping via USPS First Class Mail is available at checkout for all US orders. No minimum order value required.

Express Shipping
Express shipping requires the same processing time.

Missing Package
We are not responsible for lost or stolen packages. If your package has been marked ‘Delivered’ but you are unable to locate it, please contact the shipping carrier with your tracking number and information.

USPS Customer Service

UPS Customer Service

If you purchased Route Shipping Protection, please file a claim here: Route


Delivery Issues / Returned Packages
If your package is unable to be delivered to the address provided OR the shipping address is inaccurate, it is the customer’s responsibility to coordinate redelivery OR file an "Intercept a Package Request" with the shipping carrier. Returned packages due to an inaccurate shipping address will be subject to a reshipping fee. Refunds are not provided for packages with an inaccurate shipping address. 


International Orders
We are not responsible for import taxes and duties or customs delays for international orders. All import fees are the customer's responsibility and we do not cancel orders or refund payments should any packages be sent back to us.