RETURNS

Please visit our Return Center to get started with your return.

We are happy to accept returns for eligible items within 14 days for a full refund and within 30 days for store credit. Shipping and Route Package Protection fees are non-refundable. A $6.95 fee will be deducted from your refund unless you are exchanging or returning for store credit.

Please note, once you have submitted your return request, you have 7 days to ship back your item(s).

Merchandise must be returned unused, with tags, and in the original packaging.

At this time, we cannot process exchanges. If you need a replacement for the same item, please email our Customer Support Team at help@alexakelley.com and they will be happy to help.

To initiate a return, please visit our Return Center

1. Enter your order number and shipping zip code to start.

2. Select the item(s) you want to return.

3. Follow the instructions to download the return label and how to ship your item(s) back to us.

A $6.95 fee will be deducted from your refund unless you are exchanging or returning for store credit.

Returns are processed within 7 business days from the time we receive it in our warehouse. Once processed, you will receive an email from Alexa Kelley with confirmation of your refund to your original form of payment. Please note, shipping and Route Package Protection fees are non-refundable. Credit card refunds may take up to 10 business days for your bank to complete.

Earrings

Body Jewelry

Custom/Personalized Items

Gift Cards

Final Sale Items

Damaged Items

Route Package Protection Fees

Shipping Fees

Unapproved and/or ineligible items that are returned to us will not be accepted and will be sent back to the customer.

To initiate a gift return, please visit our Return Center and click 'Start Gift Return Here'

If you received damaged or incorrect items, please send a photo to help@alexakelley.com within 48 hours of delivery so our Customer Support Team can better assist you.

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